As an Amazon seller operating in Germany for nearly four years, I’ve learned that mastering the shipping process is crucial for success. Whether you’re selling on Amazon, eBay, Etsy, or running your own e-commerce store, understanding how to ship efficiently can make or break your business.
Today, I’ll walk you through everything you need to know about using DHL, one of Germany’s most reliable shipping carriers.
Understanding DHL’s Role in German E-commerce
DHL isn’t the only shipping option in Germany – you also have Hermes, DPD, UPS, GLS, and Deutsche Post at your disposal. However, DHL stands out for its comprehensive service options and reliable tracking system. Each carrier has its strengths, and I typically choose based on cost, delivery speed, and destination requirements.
Getting Started with DHL Online Shipping
The first step is navigating to the DHL website. When you visit dhl.de, you’ll immediately see their interface – don’t worry if it’s in German, as there’s an easy language toggle to switch to English. Look for the “Shipping & Parcels” section and click on “Online Franking” to begin the shipping process.
DHL clearly displays pricing based on weight and dimensions, making it easy to calculate costs upfront. This transparency helps avoid unexpected charges later in the process.
Domestic Shipping Options Within Germany
For packages staying within Germany, DHL offers several service levels:
Basic Shipping (€3.99)
This budget option covers packages up to 2 kilograms with dimensions of 35cm x 25cm x 10cm. However, there’s a significant caveat – you get no tracking and no insurance. If your package gets lost or damaged, you’re out of luck. This service works best for low-value items where you can absorb potential losses.
Standard Service (€4.79)
Same weight limit but larger dimensions (60cm x 30cm x 15cm). Like the basic option, it lacks tracking and insurance, making it suitable only for non-critical shipments.
Tracked Shipping (€5.49)
This is my recommended option for most shipments. You get the same dimensions as the €4.79 service but with tracking and liability insurance. The extra cost provides peace of mind and professional service that customers expect.
Premium Services and Add-ons
Higher Weight Categories
- 5kg Package (€6.99): Dimensions up to 120cm x 60cm x 60cm with insurance and tracking
- 10kg Package (€14.49): Same dimensions, higher weight capacity
- 20kg Package (€19.49): For heavier items
- 31.5kg Package (€19.99): Maximum standard package weight
Special Services
DHL offers several additional services for specific needs:
Additional Insurance: Protect high-value items with coverage up to €2,500 or €25,000 for an extra fee.
Cash on Delivery: Perfect for transactions where payment occurs upon delivery. The recipient pays the delivery driver, who then transfers the money to your account. This costs an additional €8.99 but provides security for both parties.
Age Verification: Required for age-restricted items like alcohol or tobacco, costing €10.99 extra.
Pickup Service: Have DHL collect packages from your address for €3 – convenient for high-volume shippers.
Important Weight and Dimension Guidelines
DHL is strict about size and weight limits. I’ve learned from experience that being slightly over the limit (by maybe 0.1-0.2cm) might slide through, but don’t push it. If your package exceeds the specified weight or dimensions, DHL will either return it or charge you extra. Since they don’t refund the original shipping cost, it’s better to choose the correct service level from the start.
For packages over 10kg, I typically use alternative carriers like UPS, DPD, or GLS, which often offer better rates for heavier items.
International Shipping Made Easy
Shipping outside Germany requires additional considerations, especially regarding customs documentation.
European Union Destinations
Most EU countries require customs forms despite the common market. For example, shipping to Switzerland (though in Europe) requires customs documentation.
The process involves:
- Selecting your service level based on weight and dimensions
- Filling out customs declaration forms
- Providing detailed item descriptions, quantities, and values
- Specifying the country of origin
Customs Documentation
When shipping internationally, accuracy in customs forms is crucial. Include:
- Detailed item descriptions in English (or the destination country’s language)
- Accurate quantities and weights
- Honest valuations (customs authorities can verify)
- Proper categories for your items
Step-by-Step Guide to Shipping with DHL
For Amazon FBA Sellers
Step 1: In your Amazon Seller account, go to “Manage Orders” and find your order
Step 2: Click “Confirm Shipment” (not “Buy Shipping” since we’re using DHL directly)
Step 3: Keep this page open as you’ll need to enter the tracking number later
Creating Your DHL Shipment
Step 4: Navigate to dhl.de in a new browser tab
Step 5: Mouse over “Shipping & Parcels” and click “Online Franking”
Step 6: Change language to English if needed using the language toggle
Step 7: Choose your destination (Germany for domestic, other countries for international)
Step 8: Weigh and measure your package accurately
Step 9: Select the appropriate service level based on your package size and needs
Entering Address Information
Step 10: Fill in recipient details:
- First and last name
- Street address and house number (note: house number goes in a separate field)
- Postal code
- City
- Country (already filled for domestic)
- Email (optional but recommended for tracking updates)
Step 11: Enter your sender information (this auto-fills if you have an account) Step 12: Save the address to your address book for future use
Customization and Add-ons
Step 13: Select any additional services needed:
- Additional insurance for high-value items
- Cash on delivery if payment upon delivery
- Age verification for restricted items
- Pickup service if you want DHL to collect from your address
For International Shipments Only
Step 14: Complete the customs declaration form:
- Enter item descriptions in English
- Specify quantities and weights
- Provide accurate values for each item
- Select country of origin
- Add up total package weight including packaging
Step 15: Sign and date the customs form when prompted
Payment and Completion
Step 16: Review all information in your shopping cart
Step 17: Select payment method (PayPal, credit card, or bank transfer)
Step 18: Click “Accept” and complete payment
Step 19: Save or print your shipping label and customs forms (if applicable)
Final Steps
Step 20: Print the shipping label on regular paper
Step 21: Cut along the perforated lines
Step 22: Attach the shipping label securely to your package
Step 23: For international shipments, attach the customs form to the outside of the package
Step 24: Take the package to a DHL drop-off point or schedule pickup
Step 25: Return to Amazon (if applicable) and enter the tracking number, then click “Confirm Shipment”
Practical Tips for DHL Shipping Success
Measuring and Weighing
Invest in a reliable scale and measuring tape. Quality shipping supplies make the process smoother and help avoid costly mistakes.
Account Registration
Creating a DHL account saves time by storing frequently used addresses and sender information. While it doesn’t save money, the convenience is worth it for regular shippers.
Payment Options
DHL accepts PayPal, credit cards, and bank transfers. PayPal offers the fastest checkout experience and easy expense tracking.
Label Printing and Application
After payment, you’ll receive a printable label with barcodes. Print on standard paper, cut along the marked lines, and securely attach to your package. Always place the label on the largest flat surface.
Canceling Shipments
Mistakes happen – I once accidentally processed a demonstration order while recording a tutorial. Fortunately, DHL allows cancellations for unused labels. Simply log into your account, find the shipment, and cancel it. The refund typically appears within a few business days.
Integration with Selling Platforms
Amazon FBA Sellers
When using DHL for Amazon orders, select “Confirm Shipment” rather than “Buy Shipping” in your Amazon seller dashboard. After creating your DHL label, enter the tracking number in Amazon and confirm the shipment.
Other Platforms
The process remains similar across platforms like eBay, Etsy, or independent websites. The key is maintaining accurate records and providing tracking information to customers.
Cost-Saving Strategies
- Choose the right service level: Don’t overpay for features you don’t need
- Batch shipments: Combine multiple items when possible
- Compare carriers: Sometimes UPS or DPD offers better rates for certain destinations
- Optimize packaging: Use appropriate box sizes to stay within dimension limits
Common Mistakes to Avoid
- Underestimating package dimensions or weight
- Skipping tracking for valuable items
- Incomplete customs documentation for international shipments
- Using oversized boxes that push you into higher price tiers
- Forgetting to save proof of postage for record-keeping
Building Customer Trust Through Reliable Shipping
Professional shipping practices enhance your brand reputation. Customers appreciate:
- Accurate tracking information
- Reasonable shipping costs
- Secure packaging
- Prompt handling times
Frequently Asked Questions
1. How long does domestic DHL shipping take in Germany?
Typically 1-2 business days for standard services within Germany. Express options can deliver same-day or next-day in major cities.
2. What happens if my package is overweight or oversized?
DHL will either return the package to you or charge additional fees. You’ll lose the original shipping cost either way, so it’s important to measure and weigh accurately.
3. Can I track multiple packages at once?
Yes, through your DHL account dashboard, you can view all your shipments and their statuses in one place.
Taking Your Amazon Business to the Next Level
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